Services
Managing a dispatch team can be time-consuming, costly and at times complicated. We’ve seen it all and are here to help! Our duty is to ensure that your dispatching runs smoothly so you and your team may focus on the day to day of your operations.
We provide year-round coverage including weekends and holidays at an affordable price. Our team is experienced and will quickly adapt to working with our client’s tow management team to ensure you and your customers are fully satisfied.
Our company culture is to provide a positive relationship with all team members to ensure we deliver the best possible metrics to you. Our team will be in constant contact with your drivers as they are proficient in FSL, Zello, MercurySend and Samsara.
Salesforce FSL
Since its debut, NDC has been at the forefront of Field Service Lightning. As a new system that is still being instituted by many towing companies, we understand the challenges often encountered during the early stages of implementation. Our expertise will enable a smooth transition, promote customer satisfaction, and maximize productivity.
Not only are we proficient in dispatching with FSL but we can also provide many reporting solutions to help maximize your revenue. Ask us to learn more about our admin services.
Zello
- How can you dispatch from a remote location?
- How will you communicate with our drivers?
- How will you coordinate with our managers?
You have questions, we have answers! With Zello, we can help transition your operation to a more remote, cloud base environment where we can all communicate from any location in the world! We have used and advocated this application for our clients for years to help the communicate via a tablet, computer and your phone.
Samsara
Our dispatchers are often asked to use supplemental tools such as Samsara. Our team is proficient with multiple field service applications and Samsara is without out a doubt one of the leading tools we work with. By using the integrated GPS tool, we are able to monitor your drivers location and provide accurate estimated time of arrival.